Collection: Terms & Conditions

If you have any quires regarding these terms and conditions or if you have any comments or complaints regarding Roofing Outlet you can contact management through sales@roofingoutlet.co.uk. This site is wholly owned and operated by Bernard Exton (sales) Ltd.

1) Payment

1a) We must receive payment for the whole order including delivery for the required goods prior to the order being accepted. Once the order has been paid for in full we will confirm, via email to the address provided, that the order has been placed and payment has been successful. A further email will be sent to inform that the order has been fulfilled. Only at this point has the order been accepted.

1b) All orders are subject to acceptance by Roofing Outlet and the availability of products. If the goods ordered are not available in the expected time scale, we will aim to inform the customer as soon as we are aware or delays.

1c) Roofing Outlet reserve the right to refuse any order, at which point a full refund will be processed.

2) Products & Price

2a) All prices are displayed on the product pages and appy to the specific product variant only. Product varients are changed and selected by the customer using the drop down menus. Collection pages display the lowest priced item within a product range and are only applicable to the specific, lowest priced item.

2b) All prices in the larger font include VAT at the current UK tax rate. The pre tax rate will be shown in the smaller font underneath the price that is inclusive of VAT. The price inclusive and exclusive of VAT will be clearly displayed on invoices. VAT invoices will be emailed to the customer once the order has been accepted.

2c) All prices displayed are given in good faith on the date shown. However, all prices are subject to change up until the delivery has been completed and signed for. Roofing Outlet are permitted to make alterations to any price up until the delivery has been completed. Additional charges or price increases must be paid in full for prior to delivery.

2d) All products are subject manufacturers price increases and additional charges set by the manufacturers. In the event of a manufacturer applying additional charges the costs must be paid in full by the customer prior to delivery. 

2e) All product images are for illustration purposes only and should not be used as an exact reference. Samples can be requested in order to establish exact colours. Any queries on product images and specifications displayed on the website should be discussed prior to placing an order. Should returns be requested due to colour discreprecincies, in the instance when a customer has not received samples, all return charges must be paid by the customer.

2f) The majority of the products are subject to delivery charges. Delivery charges vary depending on the material ordered and can not be refunded. The delivery charge will be added during the checkout stage of the order process. By clicking 'continue to payment method' the customer accepts the delivery charge and the terms for which this charge can not be refunded.

3) Deliveries

3a) Delivery charges and estimated delivery times are applicable to UK mainland only. We are unable to ship to any address or port outside UK mainland.

3b) The goods will be delivered to the address given by the customer at the checkout stage of the order.

3c) We will endeavour to complete all deliveries within the estimated time scale. Estimated time scales are not guaranteed delivery times and are subject to change. Roofing Outlet shall not be liable for any delay caused in the delivery of goods. 

3d) In the case of products purchased by credit card, the products can only be dispatched to the credit card holder's delivery address. All products must be signed for on delivery.

3e) If the customer is unable or unwilling to accept the delivery on the agreed date, the customer will be liable to pay for any re-delivery charges, handling charges and storage charges that are likely to be applied.

3f) It is the customers responsibility to inform Roofing Outlet of any access restrictions for site deliveries. Site deliveries can be made on large articulated lorries and therefore Roofing Outlet must be notified if the access is not suitable. Any costs for re delivery and restocking charges must be paid by the customer in the event a delivery can not be made due to the access.

3g) Palletised deliveries are strictly curb side and the drop point is determined by the delivery driver. In some incidents the pallets may be dropped in a driveway. The destination of any delivery is at the drivers discretion. Pallet Deliveries can not be made on gravel or grass driveways. It is the customers responsibility to inform Roofing Outlet if a driveway or delivery point is not a hard surface. Any costs for non deliveries due to unsuitable surfaces must be paid by the customer.

3h) All products sold are on a supply basis only and do not include installation.

3i) Any damages or quality issues must by clearly written on delivery notes and the damages must be reported to Roofing Outlet within 12 hours of the delivery. No claims for damages or quality issues will be accepted if delivery notes are not signed for as damaged. 

3J) Goods must be checked on delivery. Any quality issues, shortages in quantity or missing items must be written on delivery notes and reported to Roofing Outlet within 12 hours of delivery. No claims for quality issues, shortages or missing items will be accepted if delivery notes are not signed for as short.

4) Returns & Refunds

4a) Customers have a legal right to cancel orders up to 14 days from receipt of the goods, with the exception of any bespoke or made to order items, if unsure if the item is bespoke please contact our sales team on: 020 8877 9495.

4b) In the event that the goods have been received before an order is cancelled the products must been returned to the point of dispatch at the customers own cost and risk. 

4c) The goods must not be unpacked and be sent back in the same condition as they were received. Once Roofing Outlet has been informed of the customers intention to return products, the goods must be received at the point of dispatch within 7 days.

4d) All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. The customer is wholly responsible for the goods in transit and any damage. Goods must be sent by secure carrier and signed for.

4e) In the event that the goods were sent direct from a manufacturer, the return must be made to the dispatch depot. All manufacturers charges, including re-stocking charges, handling charges and haulage charges must be paid in full by the customer. Each manufacturer has specific return policies, including non return policies, which will apply to the customers orders.

4f) If the customer believes an order or part of an order to be faulty, please do not return the item before contacting our sales team to explain the problem. With regards to a fault, no full or part refunds or replacements can be issued without first establishing with Roofing Outlet and the manufacturer that the fault lays with the product.

4g) Once goods have been received by Roofing Outlet in a resalable condition, refunds will be processed within 7 days. Refunds on goods returned directly to manufacturers are subject to longer processing periods. Only once Roofing Outlet have received confirmation of the refund from the manufacturer the refund will be processed and any manufacturers charges deducted.

4h) When placing an order for a Velux product through Roofing Outlet, customers must be aware that the full Velux terms and conditions will be applied to all orders. In particular, Roofing Outlet would like to make customers aware of the return charges and restocking fees on standard windows and flashings:

VELUX Return fee's:

One off collection fee -  £40.00 +vat + Original delivery fee - £40.00 +vat

Restocking charge per box of £30.00 +vat 

Special Sized Velux Windows in Electric & Solar are NON-RETURNABLE (Sizes: CK01, FK08, MK10, MK12, PK25, PK04, SK10, UK06, UK10). when ordering these sizes the items are bespoke items, have longer lead times and customers must be aware that these sizes are non returnable.  

4i) When placing an order for a Kingspan product through Roofing Outlet, customers must be aware this is a special order product and once an order is placed All Kingspan Products are non returnable.

4h) When placing an order for a Sandtoft products through Roofing Outlet, customers must be aware that this manufacturer has a zero returns policy and All Sandtoft Products are non returnable.

MADE TO ORDER & Non RETURNABLE TERMS AND CONDITIONS